Return & refund policy

This Return Policy is an excerpt of and subject to the Terms & Conditions of Verdego US Inc. (“ProtectMats”). In the event of any inconsistency, the Terms & Conditions shall control.

The applicable provisions are set out in Article 5 (Returns & Refunds) of the Terms & Conditions and are incorporated herein by reference. For ease of reference, the relevant sections are reproduced below:

5. RETURNS & REFUNDS

5.1 Custom Products

All custom-made Products, including but not limited to table covers, splat mats, protective mats cut to size, painting mats, and other made-to-order items, are non-returnable and non-refundable, except in cases of confirmed manufacturing defect, shipping damage, or incorrect fulfillment by ProtectMats. The Customer is expected to take this into account during the ordering process and to carefully check the dimensions of the desired product before placing the order. Unsure between different thicknesses or prints? You can order multiple samples at the modest price of $1 each, allowing you to compare different materials/colors.

5.2 Standard Products

Non-custom Products may be returned within fourteen (14) days of delivery if unused, unaltered, and in resalable condition. Return shipping costs are the Customer’s responsibility unless the return is due to our error. If a returnable Product has not been shipped back to ProtectMats within fourteen (14) days after delivery, the sale is deemed final and no refund will be issued.

5.3 Defect Reporting

Any claim for incorrect, damaged, or defective Products must be reported within forty-eight (48) hours of delivery to sales@protect-mats.com . Claims must include the order number and photographic evidence.

5.4 Authorization & Refund Process

All returns require prior written authorization from ProtectMats. Unauthorized returns will not be accepted.
Refunds are issued to the original payment method within seven (7) business days of inspection and approval of the returned Product.

We do not accept in-person returns.

5.5 Return Shipping Costs

Return shipping costs are the responsibility of the Customer. If the Product does not conform to the description of the offer, is defective, or was incorrectly fulfilled, ProtectMats will cover the cost of return shipping.

Alternatively, Customers may request a prepaid return label from ProtectMats. If a ProtectMats return label is used, a flat service fee (e.g., $10 for returns within the continental United States) will be deducted from the refund amount.