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Helpdesk

How can we assist you?

What are the shipping costs and delivery times?
The average delivery time is 1–2 business days, but it can take up to 5 business days. Shipping costs depend from state to state and will be shown at checkout. We offer FREE shipping across the US for orders over $70.
Can I request a quote?
Of course! At ProtectMats, you can easily request a quote for any project. This can be done via our webshop or by sending an email to sales@protect-mats.com. Our sales team will be happy to prepare a personalized quote for you.
How do I keep my mat clean?
Our mats are easy to clean with a damp cloth and, if needed, a mild, pH-neutral cleaner. For stubborn stains, you can try using non-acetone nail polish remover. Be cautious with printed materials, strongly colored spices, tomato sauce, ink, and flowers: always wipe spills immediately to prevent permanent discoloration. Any marks can be masked with a small amount of sunflower oil to restore the mat’s shine.
Doubt about color or material?
Not sure about the color or want to feel the quality first? Order your sample for just $1, including shipping! Samples are sent by regular mail and may take a little longer to arrive than our standard packages.
Do I need to create an account to place an order?
You do not need to create an account to place an order. You can also complete your purchase without one. The advantage of having an account is that you can track your order afterwards.